Privacy Policy

This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or use our services. By browsing the Pavillon des Mésanges website, you consent to the use of your personal information in accordance with the terms set out in this Privacy Policy.

​

1. Collection and Use of Personal Information

​

When you visit our website, we automatically collect certain information such as your IP address, the type of browser you use, the pages you visit, and the duration of your visit. We use this information to improve our website and provide a personalized user experience. We may also collect personal information that you voluntarily provide to us, such as your name, address, email address, telephone number, and other information necessary to provide you with the requested services, for example, booking a room at Pavillon des Mésanges.

​

1.1 Methods of Collecting Personal Information

​

The personal information collected by Pavillon des Mésanges is provided directly by you, verbally or by completing fields on our information request form, including when:

​

• You book a stay or make a purchase.

• You browse our website, social media, or transactional platforms.

• You communicate with our reception by telephone or email.

• You visit Pavillon des Mésanges, participate in specific activities, rent equipment, or attend an event with which Pavillon des Mésanges is associated.

• You browse our website using cookies.

• You complete surveys, studies, satisfaction forms, or contest entry forms.

• You subscribe to Pavillon des Mésanges email communications (newsletter).

• You contact us to submit comments, ask questions, make complaints, or report an incident.

• You apply for a job at Pavillon des Mésanges.

 

1.2 Consent

​

The collection of certain personal information at Pavillon des Mésanges is subject to specific consent requirements. Our commitment is to use only the personal information necessary and solely for the purposes for which it was collected. If we wish to use your personal information for purposes other than those described in this Policy, we will obtain your prior consent.

If you decide to refuse or withdraw your consent to the collection, use, or sharing of your personal information, Pavillon des Mésanges will provide you with relevant information explaining the consequences of this withdrawal. However, please note that if you refuse to allow Pavillon des Mésanges to collect certain essential personal information, such as your contact information, we may be unable to provide you with the products or services you requested.

​

1.3 Managing Your Preferences

​

If you wish to update your personal information or modify or delete certain data we have collected, you may contact Pavillon des Mésanges. You can do so by calling our reception or emailing us at info@pavillondesmesanges.com. Claudia Racine, owner, is responsible for the protection of personal information at Pavillon des Mésanges.

​

1.4 Categories of Personal Information

​

Identification information: First and last name, email and postal address, and telephone number. This information is collected to serve you efficiently by providing the products and services you requested and to keep you informed of details related to your reservation or service requests.

​

Payment information: Billing information and credit or debit card information, bank transfers, cheques, or cash. We collect this information to facilitate payment for the required product or service.

​

Information about your communication preferences and purchases: Information regarding your subscriptions to our communications and details about products and services purchased. We use this data to personalize our communications, improve your customer experience, and provide relevant information and offers based on your preferences.

​

Information about your use of our websites or applications: Information collected through cookies, browsing preferences (language, province), browsing history and activity on our website or applications, IP address, device information, operating system, or browser. We use this information to ensure the proper functioning of our website, personalize our content, and evaluate the performance of our online advertising campaigns.

​

Information regarding a question, comment, or complaint: Information you provide to us regarding your question, comment, or complaint. We use this information to respond to your inquiry, comment, or complaint.

Information required when applying for a position at Pavillon des Mésanges: Your résumé, including the personal details you have provided. We use this information to review and manage your job application.

​

1.5 Access to Your Personal Information

​

The personal information we collect at Pavillon des Mésanges is accessible only to the owner, who requires it to fulfill her responsibilities. We are committed to maintaining the confidentiality of this information at all times. For this reason, the owner regularly attends training and participates in awareness initiatives regarding security and the protection of personal information.

​

2. Use of Cookies

​

At Pavillon des Mésanges, we place great importance on respecting your privacy. Our Cookie Policy is intended to provide detailed information about the use of cookies on our website. We also offer cookie customization options to help you make an informed decision.

​

2.1 Definition of a Cookie

​

Cookies are small files generated by your browser and stored on your device’s hard drive, whether on a computer or mobile device, when you browse the Pavillon des Mésanges website. They play an essential role in facilitating communication between your devices, computer servers, and potentially third-party systems. Cookies can collect information about your browsing behaviour and provide various benefits, such as simplifying navigation by remembering your browser’s preferred language.

​

2.2 Collection and Use of Cookie Information

​

At Pavillon des Mésanges, we use cookies to improve your online experience. These cookies help us collect information about your use of our website, your browsing preferences, and your devices in order to personalize your visit and provide access to all our content. This data also helps us better understand your interests, allowing us to provide relevant content even on digital platforms outside Pavillon des Mésanges.

​

It is important to note that the information collected through these cookies does not directly identify you. The types of information collected include your IP address (a unique number assigned to your computer when you are online), browser and operating system type, interactions with digital advertisements, the date and time of your visit, the pages you view and the amount of time spent on each page, your actions on those pages (such as scrolling and clicking), and the source of your visit (such as a search engine, online advertisement, social media, or email).

​

2.3 Categories of Cookies

​

Pavillon des Mésanges has classified tracking tools according to their different functions on our website. These tools fall into the following categories: essential cookies, marketing cookies, functional cookies, and analytics cookies. Depending on the nature of each cookie, they may be managed either by our Pavillon des Mésanges team or by external service providers referred to as “third parties.” These third parties may change as our online activities evolve. Please contact the owner for the current list of third parties.

​

You always have control over your cookie preferences. However, please note that if you choose to refuse cookies, certain features of our website may not be available, which could limit your online experience. For example, you may not be able to access certain video content while browsing.

​

Essential (Necessary) Cookies

These cookies enable essential functions such as security, identity verification, and network management. They are necessary for the proper functioning of our website and therefore cannot be disabled through our cookie management tool.

​

Marketing Cookies

Marketing cookies are used to provide personalized offers and advertising content based on your recent browsing activity on our website. More specifically, these advertising cookies allow us to display relevant content in advertising spaces on external digital platforms and to evaluate and improve the effectiveness of our advertising campaigns across various digital platforms.

​

Marketing cookies are managed by the following main third parties:

• Meta: Display targeted advertising on Facebook and Instagram and measure the performance of online advertising campaigns.

• Google: Store user preferences in order to provide advertising and measure the performance of online advertising campaigns.

 

Functional Cookies

​

Functional cookies collect information about how users navigate our website. More specifically, these cookies help us analyze users’ journeys through our website, identify and improve the most frequently visited pages, evaluate current website usage, and consider possible improvements.

​

Pavillon des Mésanges’ functional cookies are managed by the following third party:

• WIX: Provide an optimal experience for visitors and customers and identify registered members.

 

Analytics Cookies

​

These cookies help us understand how visitors interact with our website, identify errors, and provide better overall analytics. Pavillon des Mésanges’ analytics cookies are managed by the following third parties:

• WIX: Monitor and analyze the performance, operation, and effectiveness of the Wix platform and ensure its safe and secure use.

• Google Analytics: Analyze browsing data on our websites in order to make necessary adjustments.

 

2.4 Managing Your Cookies

​

Pavillon des Mésanges allows you to manage which cookies you accept while browsing our website.

​

3. Disclosure of Personal Information

​

Pavillon des Mésanges may share your personal information with third parties, service providers, or partners as part of its operations and mission.

​

3.1 Disclosure to Pavillon des Mésanges Suppliers and Partners

​

We may share your personal information with service providers and partners. Certain types of disclosures require your prior consent. However, in accordance with applicable privacy legislation, we may disclose certain personal information to our suppliers without your consent when necessary to fulfill our mission. These suppliers use your personal information only to provide services related to the purposes described in this Policy.

​

For example, Pavillon des Mésanges may share your personal information with the following types of suppliers:

• Service providers for processing calls and reservations.

• Service providers for processing payments.

• Service providers for managing communications, emails, and cookies.

• Service providers for our marketing needs.

• Service providers for on-site activities.

• Providers conducting satisfaction surveys and other studies.

• Information technology service and product providers.

• Cloud computing, web hosting, and data processing services.

• Legal services.

• Talent acquisition software providers.

• Customer relationship management service providers (handling complaints, comments, or questions).

 

When we share your personal information with these suppliers, we ensure that contracts include the necessary protection clauses to safeguard the confidentiality of your personal information.

​

3.2 Disclosure to Authorities and Competent Organizations

​

In certain specific situations, Pavillon des Mésanges may be required to share your personal information without your consent, including:

• With regulatory authorities, government departments, or government agencies requesting such information under powers granted to them by law or when the information is necessary to enforce a law.

• With police services if the information is necessary for an ongoing investigation or is subject to a search warrant or production order.

• As otherwise provided or required by applicable law.

 

4. Retention and Destruction of Personal Information

​

4.1 Protection of Personal Information at Pavillon des Mésanges

​

At Pavillon des Mésanges, we take the privacy of your personal information very seriously.

We securely retain your personal information for as long as necessary to conduct our activities, fulfill our mission, and provide our services. The retention period is six years.

​

4.2 Destruction of Personal Information

​

Once personal information is no longer required, Pavillon des Mésanges is committed to securely destroying or anonymizing it in accordance with current best practices.

​

5. Measures to Protect Personal Information

​

At Pavillon des Mésanges, we are responsible for maintaining the confidentiality of your personal information. We implement rigorous security measures to protect all data that we collect, use, share, store, and dispose of.

​

Pavillon des Mésanges has implemented the following protective measures:

• Physical security measures: surveillance cameras, locked filing cabinets, and keys for all rooms.

• Information technology security measures: Securing all IT components (workstations, servers, networks, etc.) according to industry best practices, password protection on computers and for access to information both locally and remotely, multi-factor authentication, access management, monitoring, and controls to prevent and detect suspicious activity.

 

6. Requests for Access to and Correction of Your Personal Information

​

At Pavillon des Mésanges, you may contact Claudia Racine, the person responsible for access to documents and the protection of personal information, at any time regarding requests for access to documents we hold or to your personal information. You have the right to review the personal information we have collected about you and ask us to update or correct it. To do so, please submit your request in writing by email to info@pavillondesmesanges.com or by mail to the following address:

​

Pavillon des Mésanges

Claudia Racine, Owner
205 Route 112, Dudswell
Quebec J0B 1G0, Canada

​

Our Privacy Officer is responsible for overseeing our practices regarding your personal information and ensuring that we comply with this Policy and applicable privacy laws. If you have concerns or additional questions about how we manage our customers’ personal information, or if you wish to submit a formal request for access or correction, please contact the Privacy Officer at Pavillon des Mésanges.

​

7. Complaints and Questions

​

At Pavillon des Mésanges, we are committed to continually improving the quality of our services, and we place great importance on our customers’ comments and complaints. If you wish to file a complaint regarding the protection of your personal information, please email us at info@pavillondesmesanges.com.

​

If you have questions regarding our Policy or our personal information handling practices, please contact us by email or mail at the following address:

​

Pavillon des Mésanges

Claudia Racine, Owner
205 Route 112, Dudswell
Quebec J0B 1G0, Canada

info@pavillondesmesanges.com

​

8. Changes to the Policy

​

Pavillon des Mésanges reserves the right to modify this Policy at any time if necessary to reflect significant changes in our internal or external environment. We are committed to informing you in advance of any significant changes. Changes will take effect as of the update date indicated below. We encourage you to review this Policy regularly to ensure that you have the most current version.

​

​

Last updated: August 19, 2026